When your needs go beyond door to door

Care Without Compromise


When your needs go beyond door to door service and circumstance requires you to be transferred with assistance and extra care, let our friendly team of professionals take you where you need to go.

We’ll get you there on time and go the extra mile to ensure you get from where you are to where you need to be, as comfortably as possible.

Non-Urgent Stretcher Transfer

Wheelchair Transfer

Canada/USA Transfers

Special Events Medical Support

We Promise

YOU are our top PRIORITY. We are committed to doing whatever it takes to make sure you or your family get to your destination safely, comfortably, on time and with a team that cares. Our vehicles, equipment and values ensure we have everything in place to meet your unique needs. Our Stretcher Transportation Services exceed the Ministry of Health and Long-Term Care Standards for Safety and Quality.

Associates & Memberships

Frequently Asked Questions

What type of Transportation services do you provide?

PRIORITY provides a wide spectrum of transportation services; everything from walk-in ambulatory clients who need a little assistance in their ride to wheelchair and stretcher service. Our transportation service can safely accommodate canes and walkers, personal wheelchairs, electric wheelchairs and scooters.  All our climate-controlled vehicles are designed and equipped with your safety and comfort in mind.  If you need a mobility aid for your ride, we can also provide a wheelchair for you, during your trip.

Can you accommodate someone who has difficulty sitting for extended periods of time?

PRIORITY’s stretcher service provides a personalized, worry-free ride when you need to lay down for the duration of the trip. Our highly trained employees and state-of-the-art stretchers provide you with a safe and comfortable transfer, from bed to bed.

Can I bring someone with me for my ride?

We can accommodate a family member or healthcare provider to accompany you for your transfer, without charge. Simply let us know if someone will be joining you for your transfer and we will make sure there is room to accommodate them for your trip.

What if I am travelling alone? Will there be someone there to assist me?

We recognize that arranging a transfer can be an intimidating process and that clients may not always have the supports they need to get them where they need to go. We provide highly qualified employees, from the booking dispatchers to the attendants that care for you during your trip.  You can rest assured knowing you and your family members will receive excellent care and respect throughout the transfer.

How do I book a transfer?

Simply contact us by our toll-free number, 1-866-561-PPTS (7787), or simply click here. We will ask for a small amount of information in order to book the transfer and we can have a confirmed booking date and time for you within minutes.  Our friendly dispatch team can answer any questions you may have at the time of the booking.

How can I pay for the transfer?

PRIORITY accepts cash or cheque at pick-up and all major credit cards, including Visa and Mastercard. Patient transfers are not currently covered under OHIP.  However, our service is eligible for coverage through private insurance plans.  Simply contact your private insurance provider to confirm eligibility and, once you have this confirmed, we are happy to assist in arranging the transfer through your provider.  PRIORITY works closely with third party payors, such as Public Guardians & Trustees and Veterans Affairs, as a registered provider of the Veterans Independence Program.

What do we cost?

There are several factors that affect the cost of a transfer. That is why we provide pricing on an individual basis, tailored to your needs. For a quote on your transfer, please call us directly at 1-866-561-PPTS (7787).  PRIORITY prides itself on providing exceptional value.

Our Announcements

Transdev Canada Acquires PPTS

Transdev Canada strengthens its medical transportation activities in Ontario with the acquisition of Priority Patient Transfer Service…
January 28, 2020

How to avoid slips and falls on ice this winter

We have compiled a quick list of tips and tricks to help avoid a potentially harmful fall…
May 13, 2019

Priority Patient Transfer Unveils New Look

Priority Patient Transfer Service is proud to announce a new brand design now being introduced in the…

Looking to the future

At PRIORITY, we have our eyes set on the future of the healthcare industry and how we can bring our model of care to more communities throughout the province.  We believe that strategically aligning the direction of our company with the common goal of making patient flow more effective, responsive and accountable will be a guiding trend in the future of this industry.  PRIORITY is continually forging partnerships and increasing its capacity to help serve its private and institutional partners better.

We have established depots for our drivers at the following locations to make us more efficient.

  • Kingston
  • Cornwall
  • Smith Falls
  • Brockville

Why Choose Us?


Catchment Area

Our Clients


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